Remote Advocacy

  • What can advocates and service providers reasonably do “remotely” for clients versus normal in-person services? Are there best practices for remote service provision? How do service providers best stay connected to clients during this time?

    Remote advocacy can be very effective and may even offer more connection to clients than less frequent in-person services. After discussing with clients what forms of communication are safe for them, providers can reach out and check in with clients...
  • Are there any sample policies for working remotely and administrative leave?

    The Resource Sharing Project has pulled together some sample policies that address working remotely, administrative leave, and the Families First Coronavirus Response Act. These policies can be found at http://www.resourcesharingproject.org/covid-19-sample-policies.
  • Do you recommend using WhatsApp for working with survivors?

    WhatsApp can offer secure, end-to-end encrypted conversations but we don’t recommend asking survivors to use something that has to be downloaded and have an account since that may not be a safe option for all survivors (since there will always...
  • How do you maintain confidentiality when working with survivors remotely?

    Safety Net’s Digital Services Toolkit dives into the various ways that services can be provided remotely, as well as best practices for ensuring confidentiality, privacy, and safety. If you have more questions after reviewing that, please contact safetynet@nnedv.org...
  • What are safest and most confidential forms of communication when working with clients remotely?

    Survivors should always be the ones leading the conversation on what type of communication will work best for them. What works for one survivor may not work for someone else. Communication, especially during COVID-19 and social distancing will be ever...
  • Are there any low cost platforms for providing online services?

    Depending on what the needs are for your agency, finding the right technology platform will be important. Safety Net has created a comparison chart that lists several different types of platforms that can meet a variety of needs. Some of...
  • We’ve never used video conferencing to work with clients. Where do we start?

    Safety Net offers several different ways to learn more about using technology to communicate with survivors during COVID-19, including video conferencing. They have created a comparison chart that lists several different types of platforms that can meet a variety of...
  • Many virtual platforms say they are HIPPA compliant. Does this mean they meet the confidentiality requirements of VAWA/FVPSA/VOCA?

    Many platforms specify if they are “HIPAA-compliant,” however that is not a phrase that ensures we will uphold our VAWA/FVPSA/VOCA obligations. It’s important to note that no product or platform is going to be labeled as “VAWA-compliant” and our assessment...
  • What should our organization consider when choosing a platform for providing remote services?

    Safety Net offers several different ways to learn more about using technology to communicate with survivors during COVID-19, including video conferencing. They have created a comparison chart that lists several different types of platforms that can meet a variety of...